New members start with a 7-day free trial. Cancel anytime during the trial from the Privé screen in the app ("Manage Subscription") and you won't be charged at all. If you don't cancel, you're billed automatically when the trial ends.
After that, you can cancel Satin Privé or Satin Privé Family anytime, with no phone call and no retention flow. Your Privé access stays active through the end of the period you've already paid for, then your account simply moves to Free. You won't be charged again after canceling.
Because Privé access is granted immediately upon payment, we don't offer refunds for partial billing periods or unused time once a charge has gone through normally.
That said, if you were charged in error (a duplicate charge, a charge after you'd already canceled, or something else that looks wrong), contact us within 14 days of the charge and we'll make it right.
Email support@thedeskbysatinco.com with the email address on your account and roughly when the charge happened. We'll get back to you as quickly as we can.